Cancellation & Returns Policy
1. Cancellations, Returns, Refunds and Store Credits
a. Cancellations: You can cancel your order until the date of shipping for any reason free of charge. Cancellations made on or after the date of shipping cannot be made and you will be charged the full amount for your order, subject to the following exception: Excluding pre-order items, if the actual shipment date of your order is delayed by more than 30 calendar days, you can cancel your order free of charge provided that we receive your cancellation prior to actual shipment. Should you choose to cancel the order, we will not charge your credit card or, if your credit card has already been charged, refund the purchase price, VAT or sales tax are included.
b. Returns: Products purchased through the website may be returned, within thirty (30) days from the date of the shipping confirmation. The Products must be returned: (i) in their original condition with all tags still attached, including but not limited to, all identification tags and authenticity cards; (ii) in their original packaging; (iii) complete with all original parts and accessories; (iv) with the original proof of purchase. Incomplete, damaged, worn or altered items will not be accepted. If the foregoing conditions are satisfied and you comply with the return instructions below, we will refund the purchase price of the returned product(s), sales tax included, less the original shipping costs, to the same credit card account used to make the original purchase.
i. Returns: In addition to the above conditions, please follow the instructions below for processing your return(s) for a refund to your original payment method used to make your purchase. To return your item for a full refund, please:
1. Email info@amandanavai.com within thirty (30) days from the date of the shipping confirmation, include information about your purchase item, original proof of purchase receipt number, amount, and your complete contact details; Name, Address, Phone numbers, and email address.
2. Depending on your location, you’ll receive information via email on where and how to ship the return item. Note, Return Shipping & Handling costs are solely your responsibility or the responsibility of the customer. Further, you shall solely and exclusively bear any and all risks associated with the return shipping and we shall in no event be liable for the loss, destruction, damage, misdirected or delayed shipment of any returned products.
c. Please note that we will not issue any refunds for returns that do not satisfy all of the conditions outlined above.
d. Upon our receipt of your return package, we will verify the integrity of the items before accepting your return and processing the refund. Please note that this process may take between 5 and 10 days. We will send you a confirmation email as soon as we have begun processing the refund.
e. The refund is issued directly to the card account used for the original purchase. The refunded amount will be visible in your account within approximately one to two billing cycles from the date of the email we send you confirming that the refund is being processed.
2. If you elect to exchange your item for an item that is lower in value, you will receive store credit for the difference. If you exchange your item for an item that is greater in value, you will be charged the difference. You will be responsible for all associated VAT and tax(es) on the exchanged item(s).
3. Store Credits:
a. Please note that merchant credits expire six months following the date of issuance or the earliest date thereafter permitted by applicable law. Merchant credits are redeemable at Amanda Navai Online Store, and may only be redeemed for merchandise.
b. Gift cards and digital products, if applicable, are not eligible for returns, refunds, or exchanges.
c. Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchanged.
WE RESERVE THE RIGHT TO DESIGNATE NON-RETURNABLE PRODUCTS ON THE SITE. ANY SUCH DESIGNATION WILL BE NOTED ON THE WEB PAGE DISPLAYING THE RESPECTIVE PRODUCTS WHICH ARE NON-RETURNABLE. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THE SITE AS NON-RETURNABLE.